Repairs
Resonator Music offers fast, reliable and cost-effective repair service for all your musical instruments and equipment, working-house and with third parties (all local experts repairers).
Depending on the repair, your musical instrument can be ready the same day (for example a regular set-up, cleaning and service), or completed within 7 days (if the instrument requires a quote, for example, pickup installs, swaps, electronics modifications and machine head upgrades).
Services range from maintenance, setup, and repair work, to modifications or rebuild.
Each instrument and its damage is unique and must be assessed by our staff.
Prices vary depending on the repair. We require a bench fee up front which once repair has been completed, this amount will be deducted of the balance owing.
We receive your musical instrument for repair 7 days a week.
We receive your musical instrument for repair 7 days a week.
Repairs are available on a wide range of instruments including:
- Strings: Acoustic and Electric guitars, Ukuleles, Mandolins, Resonators, etc
- Amplifiers and Speakers
- Keyboards, Digital piano's
- Drums, Percussion, Djembes, Congas, Bongos, etc
- All Brass and Woodwind: Flute, Clarinet, Saxophone, Trombone, Trumpet, Euphonium, Tuba,etc
- Orchestra: Violin, Viola, Cello, Double Bass
Warranty Repairs
All repairs have a 7-day warranty from date of payment and pick up. A repair docket is required for assessment.
For brand new products please note:
- We are only able to facilitate warranty repairs on products that were originally purchased from our store.
- Resonator Music can arrange for warranty repair work on all products purchased from our store within the manufacturers' warranty period, subject to the specific warranty terms, conditions and exclusions outlined by the manufacturer.
- A copy of your original sales receipt or invoice is required in order to process any warranty claim.
- All warranty claims must be assessed to determine the validity of the claim. Warranty approvals are at the discretion of the product manufacturer and are not determined by Resonator Music.
- If a product is determined to have a fault covered by warranty, the product may be repaired, or replaced at the discretion of the product manufacturer (or the manufacturer's local representative, the product importer / wholesaler). Typically the product will be repaired provided this can be completed within a reasonable timeframe. If the product has a major fault which is unable to be repaired a replacement or a refund may be offered. This is at the discretion of the product manufacturer, not at the discretion of Resonator Music.
Rentals
Renting a new instrument with the option of buying is something you can do.
We use Studio19 as a partner to help you to get a brand new musical instrument.
If you’re finished with the equipment (you might even find something you like more) you can return your gear any time after the minimum rental period.
If you love everything and want to keep it all forever, you can apply to buy any time. You don’t need to wait until the minimum rental period, you can apply to buy after one day if you want.
The minimum rental period is six months. Unless you have purchased the equipment, you are required to continue renting for six months. After that period, you are welcome to return the equipment. If you choose to return the equipment during the minimum rental period, you will need to pay the balance of the rental charges of the minimum rental period.
Payments are debited on a set date each month from your nominated bank account or credit card (Mastercard or Visa). If the date falls on a weekend or public holiday, the payments will be debited on the next day.